Refund Policy
Refund Policy
Thank you for shopping with StuyPets. We strive to provide excellent services and high-quality pet products. If you're not fully satisfied with your purchase, please review our refund policy below.
1. Refund Eligibility
- Refunds are available for services and products under certain conditions:
- Services: If a service is canceled at least 24 hours before the scheduled time, a full refund will be issued. For cancellations made within 24 hours, no refund will be provided.
- Products: We offer a 30-day refund period for physical products if they are unused, undamaged, and in their original packaging. To request a refund, please contact us at pjflood32@gmail.com
2. Refund Process
- To initiate a refund, contact us via email at pjflood32@gmail.com with your order details.
- For service refunds, you must provide proof of cancellation 24 hours before the service date.
- For product refunds, you must provide proof of purchase and return the item to us in its original condition.
- Refunds will be processed to the original payment method within 10 business days of approval.
3. Exceptions
- Non-refundable items: Gift cards, downloadable content, and any personalized items are not eligible for a refund.
- Late Returns: We do not accept returns or issue refunds for products or services after the 30-day refund period.
4. Contact Information
For any questions about your refund, please contact us at: pjflood32@gmail.com