Refund Policy

Thank you for shopping with StuyPets. We strive to provide excellent services and high-quality pet products. If you're not fully satisfied with your purchase, please review our refund policy below.

1. Refund Eligibility

Refunds are available for services and products under certain conditions:
- Services: If a service is canceled at least 24 hours before the scheduled time, a full refund will be issued. For cancellations made within 24 hours, no refund will be provided.
- Products: We offer a 30-day refund period for physical products if they are unused, undamaged, and in their original packaging. To request a refund, please contact us at pjflood32@gmail.com

2. Refund Process

To initiate a refund, contact us via email at pjflood32@gmail.com with your order details.
For service refunds, you must provide proof of cancellation 24 hours before the service date.
For product refunds, you must provide proof of purchase and return the item to us in its original condition.
Refunds will be processed to the original payment method within 10 business days of approval.

3. Exceptions

Non-refundable items: Gift cards, downloadable content, and any personalized items are not eligible for a refund.
Late Returns: We do not accept returns or issue refunds for products or services after the 30-day refund period.

4. Contact Information

For any questions about your refund, please contact us at: pjflood32@gmail.com